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FAQ

Labels Customization

Is it possible to have a name written on half of my labels and another name on the other half?

Because of the way our programming works, we cannot split the label kits into different names. Here is a tip: only use the last name to be able to share the labels between the family members.

Can I have my labels in only one colour?

The labels can only be produced as shown. Be on the lookout for our new products every year. Feel free to share your ideas with us. We like to create to your liking.

Can I buy iron-on labels only?

It is possible to buy iron-on labels only, but to do so you must purchase a minimum of 3 sheets or put 3 items of your choice in your cart. It is also possible to combine labels and bottle bands.  

Here’s the steps to purchase Iron-on labels on their own:

 1. Click on Order Now

2. Click on the A la Carte menu.

3. You now have access to the iron-on labels. Customize the labels to your liking (name, style and font).

4. Add the quantity of 3 to your cart.

5. Click Proceed to Order Summary.

6. You can proceed to payment.

Delivery

What are the delivery times?

CANADA

Standard – 3 to 9 business days

XPress – around 5 business days

UNITED STATES

Standard – 3 to 9 business days

XPress – around 5 business days

INTERNATIONAL

2 to 3 weeks

 

Are there shipping fees?

Standard delivery is free for international order over $21.00

XPress delivery fees vary. They are calculated according to the delivery address.

I made a mistake in my delivery address. Can I correct this?

For any changes to your order, please contact us at info@stick2.me or directly on our webpage under Contact Us. You can also reach out to us on our Facebook Messenger option to communicate with us as quickly as possible.

I forgot to change the shipment to XPress on my order. Can I change this after placing my order?

If you have not yet received an email confirmation that your order has shipped, there’s still time to add the XPress shipment option. Send us an email at: info@stick2.me or use our Messenger to contact us as soon as possible.

Fees for XPress shipping vary and will be calculated  according to delivery address.

Characteristics

Are your labels waterproof?

All our labels are waterproof. They are also washable and UV resistant. They can go into the dishwasher and microwave. You can use it on many different items: shoes and clothing, school supplies, cups, bottles, snack containers, electronic devices and sport supplies. The Stick 2 Me labels are great to identify anything that can be lost at kindergarten, school, the pool… anywhere!

What is the difference between self-adhesive labels and iron-on labels for clothing?

We offer two types of clothing labels that are washing resistant: iron-on and self-adhesive. If most of your clothes have care labels, you will enjoy our easy-to-use self-adhesive clothing labels. They can be applied directly on the care label and do not require any ironing or sewing. However, note that they cannot be applied directly on fabric.

For pieces that do not have care labels (e.g. socks, towels, shirts, etc.), we recommend iron-on labels for clothing, that are made to stick directly on most iron-proof fabrics. They are permanent.

Instructions

Instructions for application of the self-adhesive identification labels for clothing:

Our self-adhesive labels for clothes are designed to be washing and drying resistant.

– Wash and dry garment without fabric softener.

–  Make sure that you use the appropriate size of label. Stick the label on clothing tag.

–  Apply with pressure fixing it well into place. Make sure there are no air bubbles between the label and the tag.

– Wait at least 24h before washing garment. Never attach the sticker to the fabric of the garment. If your labels do not stick well, make sure that you have carefully followed the instructions.

– If your clothing does not have a care label, we recommend our iron-on labels.

Instructions for iron-on labels:

We guarantee that our iron-on labels for clothing are durable and resistant even after many times in the washing machine.

– Preheat iron on cotton setting, without steam.

– Place the label flat onto dry piece of clothing.

– Firmly press the iron directly on the label for 4-6 seconds.

– Corners may require second application.

If the iron-on label peels away during laundry, it usually is because the iron was not hot enough when the label was applied. Try again following the instructions.

Which label shape should I use for identifying shoes?

We suggest using the round or square shaped labels, which work well. Stick the label towards the middle of the shoe, not directly under the heel. This will be even better for label resistance.

Return

What is your return policy?

All our products are guaranteed 100% satisfaction. If you are not satisfied, you just have to send it back for a replacement or a return (postage fees are not included for a return). Remember that we are always available to help you. Please contact our customer service team if you have any questions or concerns.

Fundraising

How can I start a fundraising campaign with Stick 2 Me?

Contact us for further details: info@stick2.me   If you are ready to start, fill out the registration form on the page: Fundraising.

How can I link my order to a fundraiser?

A unique code is assigned to each fundraiser. In the first step when you are in the cart, you must input this code.

Your order will then be associated to the fundraiser and a percentage of the sale will be transferred to the organization. That’s it! No other steps are required.

Contact us for further details: info@stick2.me

Face mask

What are the dimensions of the masks?

Our adult-sized face mask (100% polyester) 20.32cm x 8.89cm (8″ x 3.5″); fits ages 14+; not suitable for children under 14.

Our child-sized face mask (100% polyester) 15.24cm x 7.62cm (6″ x 3″); fits ages 3 to 14; not suitable for children younger than 3.

PLEASE NOTE:

  • Do not use on children under the age of 3.
  • Do not use if you have respiratory conditions.
  • Do not use if you are unable to remove the mask without assistance.
  • Do not use during heavy exertion or while exercising.

Our face masks are not Health Canada approved. Please wash your mask before use.

What are the masks made of?

Our high-quality, non-medical grade face masks are made of 100% polyester material. They are comprised of three layers: a moisture wicking outer and inner layer, and a non-medical, filtering middle microfiber layer. They have an adjustable nose piece, so you can fit it comfortably and snug! This piece is made of a double wire and polyethylene, which is the most commonly used plastic for children’s toys, juice bottle, milk bags and so forth.

Can I wash my mask?

Our face masks are laundry safe. You can machine wash your mask in hot water and tumble dry on low heat. Be sure not to use any fabric softener or dryer sheets.

Is this product refundable?

Due to health concerns, any purchases of this product are final sale. If you are having issues with the fit of your mask, please contact our customer service team at info@colleamoi.com

Can I exercise in my mask?

We do not recommend wearing the face mask during exercise or vigorous physical activity.

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