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FAQ

Labels Customization

Can I add extra characters to my labels?

Of course! But the characters will be a little smaller. If our system refuses to take your full name then fill the box with X’s and enter your name exactly how you want it to appear in the comments box in step 4 of the ordering process. The maximum is 19 characters per line.

Is it possible to have a name written on half of my labels and another name on the other half?

Because of the way our programming works, we cannot split the label kits into different names. Here is a tip: only use the last name to be able to share the labels between the family members.

Can I have my labels in only one colour?

The labels can only be produced as shown. Be on the lookout for our new products every year. Feel free to share your ideas with us. We like to create to your liking.

Can I buy iron-on labels only?

You can order only the iron-on labels. Here’s how:

  1. Fill out the First name and Last name sections.
  2. Choose a design, and a set (this is just to be able to access the options) and add to the cart.
  3. You now have access to the iron-on labels in the options below. Add the quantity of iron-on labels you wish to order to the cart.
  4. Click on Proceed to order summary.
  5. You are now in the cart. Click on the red «Remove» under the label set you added at the beginning of this process.
  6. You now have only the iron-on labels in your cart.

You may proceed to payment.

Please note there is a $3 fee for orders less than $23.95 (the price of an economical set).

Delivery

What are the delivery times?

CANADA

Standard – 8 to 9 business days

XPress – 5 to 6 business days

UNITED STATES

Standard – 12 to 15 business days

XPress – 7 to 8 business days

INTERNATIONAL

2 to 3 weeks

 

Are there shipping fees?

Standard delivery is free for international order over $23.95 

XPress delivery fees vary. They are calculated according to the delivery address.

I made a mistake in my delivery address. Can I correct this?

If you have an account, you can change your delivery address as long as the status of your order has not reached: SHIPPED.

If you do not have an account and you still haven’t received an email confirming your order has been shipped, you can send us an email at: info@stick2.me or use our Messenger to contact us as soon as possible.

I forgot to change the shipment to XPress on my order. Can I change this after placing my order?

If you have not yet received an email confirmation that your order has shipped, there’s still time to add the XPress shipment option. Send us an email at: info@stick2.me or use our Messenger to contact us as soon as possible. 

Fees for XPress shipping vary and will be calculated  according to delivery address. 

Characteristics

Are your labels waterproof?

All our labels are waterproof. They are also washable and UV resistant. They can go into the dishwasher and microwave. You can use it on many different items: shoes and clothing, school supplies, cups, bottles, snack containers, electronic devices and sport supplies. The Stick 2 Me labels are great to identify anything that can be lost at kindergarten, school, the pool… anywhere!

What is the difference between self-adhesive labels and iron-on labels for clothing?

We offer two types of clothing labels that are washing resistant: iron-on and self-adhesive. If most of your clothes have care labels, you will enjoy our easy-to-use self-adhesive clothing labels. They can be applied directly on the care label and do not require any ironing or sewing. However, note that they cannot be applied directly on fabric.

For pieces that do not have care labels (e.g. socks, towels, shirts, etc.), we recommend iron-on labels for clothing, that are made to stick directly on most iron-proof fabrics. They are permanent.

Instructions

Instructions for application of the self-adhesive identification labels for clothing:

Our self-adhesive labels for clothes are designed to be washing and drying resistant.

– Wash and dry garment without fabric softener.

–  Make sure that you use the appropriate size of label. Stick the label on clothing tag.

–  Apply with pressure fixing it well into place. Make sure there are no air bubbles between the label and the tag.

– Wait at least 24h before washing garment. Never attach the sticker to the fabric of the garment. If your labels do not stick well, make sure that you have carefully followed the instructions.

– If your clothing does not have a care label, we recommend our iron-on labels.

Instructions for iron-on labels:

We guarantee that our iron-on labels for clothing are durable and resistant even after many times in the washing machine.

– Preheat iron on cotton setting, without steam.

– Place the label flat onto dry piece of clothing.

– Firmly press the iron directly on the label for 4-6 seconds.

– Corners may require second application.

If the iron-on label peels away during laundry, it usually is because the iron was not hot enough when the label was applied. Try again following the instructions.

Which label shape should I use for identifying shoes?

We suggest using the round or square shaped labels, which work well. Stick the label towards the middle of the shoe, not directly under the heel. This will be even better for label resistance.

Return

What is your return policy?

All our products are guaranteed 100% satisfaction. If you are not satisfied, you just have to send it back for a replacement or a return (postage fees are not included for a return). Remember that we are always available to help you. Please contact our customer service team if you have any questions or concerns.

Fundraising

How can I start a fundraising campaign with Stick 2 Me?

Contact us for further details: info@stick2.me   If you are ready to start, fill out the registration form on the page: Fundraising.

How can I link my order to a fundraiser?

A unique code is assigned to each fundraiser. In the first step when you are in the cart, you must input this code.

Your order will then be associated to the fundraiser and a percentage of the sale will be transferred to the organization. That’s it! No other steps are required. 

Contact us for further details: info@stick2.me

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